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SHIPPING & RETURNS

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Dispatch Time

All orders are processed and dispatched within 2 business days after payment confirmation.

Orders are not shipped on weekends or public holidays.

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Delivery Areas

FiTU currently ships to:

  • France (domestic)

  • European Union countries

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Delivery Times

Estimated delivery times:

  • France: 2–5 business days

  • Europe: 3–10 business days

Delivery times are estimates and may vary depending on the carrier and destination.

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Shipping Costs

Shipping costs are calculated at checkout based on:

  • destination

  • weight and size of the order

Any applicable delivery charges are clearly displayed before payment.

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Responsibility & Risk

In accordance with French law, the risk of loss or damage transfers to the customer upon physical receipt of the goods.

If a package arrives damaged, the customer must:

  • note reservations with the carrier upon delivery, and

  • contact FiTU within 48 hours with supporting photos.

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2. Returns & Right of Withdrawal

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Right of Withdrawal (14 Days)

In accordance with EU and French consumer law, customers have the right to withdraw from their purchase within 14 days of receiving the goods, without providing a reason.

To exercise this right, the customer must notify FiTU via email.

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Return Conditions

Returned items must:

  • be unused and in original condition

  • include all original packaging

  • not show signs of wear or damage

FiTU reserves the right to refuse returns that do not meet these conditions.

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Return Process

  1. Contact FiTU at: [your email]

  2. Receive return instructions

  3. Ship the item back within 14 days of withdrawal

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Return Shipping Costs

  • Return shipping costs are borne by the customer, unless the item is defective or incorrect.

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Refunds

Once the return is received and inspected:

  • refunds are issued within 14 days

  • refunds are made using the original payment method

Shipping costs are refunded only if required by law (e.g. full withdrawal).

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3. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • contact FiTU within 48 hours of delivery

  • provide photos and order details

FiTU will:

  • offer a replacement, or

  • issue a full refund

Return shipping costs will be covered by FiTU in such cases.

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4. Exceptions

The right of withdrawal does not apply to:

  • custom-made or personalised products

  • items that cannot be returned for hygiene reasons if opened (if applicable)

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5. Contact

For all shipping and returns inquiries:

FiTU
Email: momo@fishingtungsten.com

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